Delivery and Delivery Time Policies
We will take every step possible to accomodate timed requests. Deliveries for Europe, Asia, South America, Central America, Africa and Australia will be delivered 2-3 business days after the order is placed.
Typically, orders going to a business address will be delivered first, followed by residential deliveries. Funeral orders will be given highest priority. Orders being delivered to cemeteries are subject to an additional fee.
We have delivery service on Sundays for funeral calling hours and services when prior arrangements have been made by Saturday.
Customers who request next-day AM, or Funeral Service deliveries will be given priority service. AM deliveries are guaranteed delivery by 12 Noon.
Orders are guaranteed to be delivered within the promised time limit, beginning 9AM and ending at 5PM.
Same-day orders must allow for up to 60 minutes processing time in addition to the guaranteed delivery window. Advance orders placed during regular business hours, one day in advance have no processing delay, and the delivery window begins at 9AM of the delivery date.
If you have a specific time delivery request other than funeral homes, churches and schools or businesses by 4:00 you must call first to varify that we are able to accomodate your request.
Orders placed after 12PM will fall into the next day's delivery time period unless there is openings in our schedule to complete the delivery the same day. During holiday periods and episodes of inclement weather the delivery time frame may be extended up to 2 hours if the courier service is experiencing unusually high volume.
If the recipient is not home, the parcel will be left with a neighbor, and the recipient notified. In the case of an incorrect or incomplete address, resulting in a second delivery attempt, the customer may be billed for the second delivery.
The chart below is the pricing chart for delivery and the options available for selection when placing your order. You will be notified if you have selected the wrong delivery option.
|Cemetery Deliveries ($11.95)|
|Delivery to Cemeteries are made same day,or date selected, weather permitting.|
|Next Day AM Delivery Service Limited (see description) ($12.95)|
|Delivery is guaranteed by 12 Noon Eastern Standard Time. Please be advised that this service is only available for orders placed one day in advance of delivery date, and to the following local zip codes,13203,13210,13214,13224,13066. Orders going to schools should always select this delivery as it will guarantee delivery before 2:00 PM|
|Standard Delivery ($9.95)|
|Same-day delivery if ordered before 11:00 AM, or delivery between 9AM - 6PM on a future date.|
|For Deliveries outside of the United States|
|Out of Town Deliveries ($14.99)|
|Select this deliver charge for all orders being delivered out town.|
|Select pick-up if you would like to pick your flowers up. Be sure to specify a time of pick-up in special instructions.|